Frequently Asked Questions
Everything you need to know about your Mattel orders and products.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your Mattel account to view your order history and current shipping status.
What is your return policy for toys and collectibles?
We accept returns for most items purchased directly from the Mattel Shop within 30 days of receipt. Items must be in their original packaging and in new condition to be eligible for a refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on the destination.
What should I do if my product is missing a part?
If your toy is missing a piece or arrived damaged, please visit our Mattel Service site to request replacement parts or contact our consumer support team for assistance.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your products safe for children?
Safety is our top priority. All Mattel products meet or exceed rigorous global safety standards and undergo extensive testing to ensure they are safe for the age groups indicated on the packaging.